Flamingospa Oy (2029086-9) sells gift cards, admission tickets, multi-visit and monthly tickets, sports services, courses and other additional services in its Web Store. Product prices include the applicable value added tax (VAT).
We reserve the right to change prices.
Customers place orders in the Web Store by proceeding from the shopping cart to checkout. At checkout, customers must provide the information requested on the form. By placing an order, the customer agrees that Flamingospa Oy may process their personal data for the purpose of processing the order in accordance with our Privacy Notice.
After a successful order, the customer will automatically receive an order confirmation. Please keep the confirmation for possible future enquiries.
Payments in the Flamingo Web Store are processed through the payment service provided by Paytrail Oyj (2122839-7). Available payment methods include Finnish online banks, major payment cards (Visa, Mastercard and American Express), mobile payment methods (MobilePay, Google Pay and Apple Pay), Klarna, as well as OP Lasku and OP Tililuotto.
Find the exact payment terms of PayTrail Oyj’s payment service from here.
The Flamingo gift card is accepted as a form of payment on-site; starting 1.12.2025, a gift card (value of 10-999€) purchased from the Web Store can also be used as a payment method for admission tickets in the Web Store.
Customers may use employer-provided benefits to pay for selected products and services in the Flamingo Web Store. The supported employee benefit providers are Smartum (until 31.8.2026) and Epassi.
Eligible products can be found in the Employment benefit -category. Only one product or service can be purchased at a time using an employee benefit. The purchased product or service is intended for the customer’s personal use only, and Flamingo staff may ask the customer to provide proof of identity when redeeming it.
Flamingo Web Store products have a 14-day right of return from the date the customer receives the order. The right of return does not apply to gift cards, admission tickets, events, courses or campaign products. Cases of illness are considered separately.
Requests concerning returns, cancellations and complaints must be submitted without delay by email to info(at)flamingospa.fi or via the cancellation form.
Sport services: Sports services include swimming schools, summer camps and group exercise classes such as aqua boxing, hydrospinning and aqua yoga. Separate booking terms and conditions apply: read more here in finnish.
Yoga and Pilates classes: Yoga and Pilates class reservations at MySense by Flamingo Spa can be cancelled or rescheduled free of charge up to eight (8) hours before the class starts. Cancellations made less than eight (8) hours before the class require a medical certificate. In case of illness, please contact our customer service without delay at info(at)flamingospa.fi.
Treatments: Refer to treatment services provided in the Spa treatment area and at MySense by Flamingo Spa. Treatments are booked through a separate booking system or through our customer service.
If you are unable to attend your treatment, the booking can be rescheduled provided that you cancel it no later than 24 hours before the treatment starts. A new appointment can be booked through our website or customer service at info(at)flamingospa.fi or +358 20 7785 201.
For cancellations made less than 24 hours before the appointment, or if the treatment is not used and no cancellation is made in advance, we will charge the full price of the treatment plus a 20€ invoicing fee. Please see your booking confirmation for further information.
Group reservations: A group reservation becomes valid once it has been confirmed by our sales service. Read more about the booking and cancellation terms for groups here in finnish.
Updated 21.8.2026.