FAQ - Flamingo Spa

You can check the valid price list from here. You can buy the ticket from our webshop or on site at the reception.

Our special price – etuhinta is for seniors over 60 yo, pensioners and students. It’s also for unemployed and conscripts. Everyone entitled to these prices can purchase the special price ticket from Monday to Thursday from 10am to 3pm at our reception. Please be ready to prove us that you are entitled for this discount group.

You can check the valid discount group prices from here.

Unfortunately, the towel is not included in the ticket price. You can always rent or buy a towel from us at our reception.

The visiting time is max. 4 hours. Our pools and saunas close 30 minutes before closing time. Our opening hours you will find from here.

Yes for sure! You can leave the strollers to our reception. Put your baby (under 2 years old) in swimming trunks intended for baby swimming, with a drawstring in the eye leg, or a long-legged swim suit. Swimming trunks suitable for baby swimming can be purchased at Flamingo Spa’s main reception.

Although our spaces are unique and very photogenic, we ask to leave mobile phones in locked lockers. Photography in the spa is only allowed with the permission of the staff.

Unfortunately you are not allowed to bring your own food or drinks in to our facilities. Eating takes place only at our Spa Cafe area. Breaking the rules may result in removal from the area.

Yes, our Spa Cafe serves tasty food and fresh refreshments in the Waterpark and Adult spa. You can pay at the Spa Cafe with cash, card, or electronic wristband. Please ask more details from our reception.

We use electronic wristbands in our facilities. The wristband gives you access through our gates at our reception and with that you can also lock and open your locker.

Children under 10 years old must have an 18 year old adult with them at all times. Children below the age of 3 get in for free with a paying adult. We recommend that there is one supervising adult per one child who is not able to swim.

Each water slide has an age limit, so please check instructions before going down the slide.

The ticket price does not include a towel, but you can bring your own towel or rent one from us. We also sell towels in our reception.

There is no admittance in regular clothes for hygienic reason, so you must wear a swimsuit at all times. The swimsuit must be made of real swimsuit fabric. You can use swimming shorts/trunks or a burkini.

Children over the age of 8 are directed to locker rooms by gender. Depending on our resources, we can provide assistance for the child, if needed. You will get a electronic wristband to lock the locker. Please notice, that you must shower before entering the pools and sauna.

Please notice, that children under 10 years old must have an 18 year old adult with them at all times. Before entering the water slides, please read the rules and instructions carefully.

You can take small swimming toys and floats with you to the pool area. Please wash them before entering the pool.

In addition to the card and cash, we also accept Smartum, ePassi, Virike vouchers and Edenred. It is a staff benefit that is personalized to the beneficiary.

With the employer given benefits mentioned above you can pay for your own admission ticket to Flamingo Spa and also pay for a fee to attend water sports or MySense yoga.

You can’t buy a gift voucher, but you can buy admission tickets at our main reception, which are valid for half a year and only for your own personal use.

The benefit cannot be used to pay for sports or admission for children or other family members. Beneficiary’s own share from a family ticket can be paid with the benefit.

We use electronic wristbands in our facilities. The wristband gives you access through our gates at our reception. You can also use it to lock and open your locker. It is possible to use the bracelet for paying at our Spa Cafe. Please ask more information about this from our reception.

Remember to take good care of it – in case of a lost wristband we charge a 50 € fee.

If you need a personal assistant in your everyday life (due to disability or illness), the personal assistant gets in free of charge with the person they need to assist.

Please note, that you can’t bring any of your own equipment in to our facilities because of hygienic reasons. We do offer a range of wheelchairs and other devices. You can reserve them via e-mail info@flamingospa.fi or by calling to our customer service +358207785201.

In case of strike, fire, evacuation, power loss, technical failure or maintenance in our facilities, Flamingospa Oy can not be held responsible to compensate the lost service or product.