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Rules and general information

We have listed below all the information you should know before your visit to Flamingo Spa. In case you have any further questions, please don’t hesitate to contact our customer service.

AGE LIMIT

Children that are under 10 years old and aren’t able to swim have to have an 18 year old adult with them at all times.

Children below the age of 3 get in for free with a paying adult.

Adult spa is for 18 year olds and older.

SPECIAL PRICES

In the beginning on 2017 we expanded our special prices not only to seniors over 60 yo, pensioners and students but to unemployed and conscripts. All of these people can purchase the special price ticket monday to friday from 10am to 3pm at our reception. Please be ready to prove us that you are justified for this discount.

PERSON WHO NEEDS SPECIAL ASSISTANCE

A personal assistant is for someone who is physically or mentally impaired, autistic, has undeveloped hearing or sight. A personal assistant gets in free of charge with the person they need to assist. Please note, that you can’t bring any of your own equipment in to our facilities because of hygienic reasons. We do offer a range of wheelchairs and other devices. You can reserve them here: Reserve here

TOWELS AND BATHROBES

Entrance ticket doesn’t include a towel or a bathrobe.

When you come for a treatment you will receive a rental bathrobe free of charge from our reception

You can bring your own towel, bathrobe and slippers to Flamingo Spa. You can also rent them from our reception.

SWIMSUITS

You must wear a swimsuit in Flamingo Spa at all times. There is no admittance in regular clothes for hygienic reasons.

Men are allowed to wear swimming shorts.

You can also rent a swimsuit from our reception with 10 euros. We don’t guarantee the availability of all sizes.

A child under 3 years old has to wear a swimming diaper. You can buy them from our reception for 2 euros. Please note that a swimming diaper is not a swimsuit. You have to put a swimsuit on top of the diaper.

ELECTRONIC WRISTBANDS

We use electronic wristbands in our facilities. The wristband gives you access through our gates at our reception. You can also use it to lock and open your locker. it is possible to open a credit on the bracelet for paying at our Spa café. Please ask more information about this from our reception.

Remember to take good care of it! In case of a lost wristband we charge a 50€ fee.

CHANGING ROOMS

We have separated our changing rooms by gender (male or female). In these locker rooms you can find showers and saunas. Flamingo Spa is not responsible for anything left on the premises. Please lock all your belongings in your own personal locker.

Please shower before entering the pool area!

Children over the age of 8 are directed to locker rooms by gender. Our reception or lifeguards can provide assistance if needed.

SAFETY RULES FOR WATER PARK

In the pools, slides and other activities one must take special care and comply with the rules that are given by Flamingo Spa staff and personnel. Running is strictly forbidden in all areas. We have camera surveillance in our facilities.

Notice for customers using the slides:
The water slide user takes a conscious risk when using the slide against the rules and restrictions. The speed is influenced by the size of the customer and the position. We do not take any responsibility for broken swimsuits.

FOOD AND DRINKS

You are not allowed to bring your own food or drinks in to our facilities. Eating takes place only at our Spa Café area. Breaking the rules may result in removal from the area.

SMOKING AND ALCOHOL

Flamingo Spa is a non-smoking area. The use of electronic cigarettes is also prohibited.

It is strictly forbidden to bring your own alcohol beverages in to our facilities. Disruptive behaviour and being under the influence of drugs and medication will result in removing. We serve alcohol only in the assigned area.

Breaking these rules will result in removing the customer from the area.

FORCE MAJEURE

In case of strike, fire, evacuation, power loss, technical failure or maintenance in our facilities, Flamingo Spa Oy can not be held responsible to compensate the lost service or product.

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